We would highly benefit from a Round-Robin assignment feature in Helpdesk, which would automatically distribute incoming tickets between available teammates in rotation (first ticket to teammate 1, second to teammate 2, etc.).

Currently, we have to manually assign tickets to our team, which is inefficient and increases the risk of errors or delays.

This feature would help us ensure fair workload distribution and much faster response times for our customers.

We kindly ask to consider this improvement as it would be extremely valuable for larger teams like ours.