Roadmap
Changelog
Free Email Message Templates šŸ“§ for eCommerce (optimized for 3Dsellersā€™ Automatic Messaging Tools)
new
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We know the importance of how the ā€œtone of voiceā€ of an eCommerce message can affect a buyer's opinion of your business and brand persona.
So, we want to give your business easy access to various message texts and writing styles to use for your niche, helping to boost your brand recognition and encourage more repeat buyers!
Now, below each message template editor, weā€™ve included a new
Get Free Email Templates
button :
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The button will open a new tab on 3Dsellers.com with pre-made message templates that you can
customize in bulk
and
copy in one click
:
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Edit message templates directly on screen, use snippets, and more!
Bonus:
The {placeholders} in each template are 3Dsellers dynamic fields, ready to copy directly to 3Dsellers! (Use in Auto Messages, Auto Responder, Feedback Reminder, Shipping Tracker, or any other messaging tool or feature on 3Dsellers selling software platform!)
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Or,
visit our free email templates page now
to find an eCommerce email template for every situation and customize them to give the right experience for your brand!
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Why do we provide you with so many eCommerce sales email templates?
This excerpt from our article on how to boost eBay sales best explains the importance of different messages for different eCommerce niches with a few examples:
Writing good messages for your brand requires that you capture the attitude of your niche.
For example,
ā†’ If you sell plush dolls and colorful gifts to families, your customers may want to see a lot of bubbly writing in your messages to add to the experience.
ā†’ If you sell car parts to mechanics, your busy clients may want to see a short message that only takes a few seconds to read.
ā†’ If you are a mom-and-pop shop just branching out, you may write with a home-style approach to help acquire love from your audience and request more reviews.
ā†’ If selling high-profile items, you may tame your messages to dry minimums with advanced linguistics to exhibit extraordinary confidence as the seller.
Place yourself in the shoes of your buyers when you write, and everything should work out great.
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Have an idea for a 3Dsellers feature?
Click here to request and vote for your favorites! Weā€™re always adding new features for your online selling business.
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other software.
ā€”
This update was brought to you by your selling partners at 3Dsellers, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you havenā€™t checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.
New [Highly Requested] eBay Selling Tool Features for 3Dsellers! šŸ’²šŸš€
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Thank you so much for all the wonderful suggestions to make 3Dsellers a better place to manage your business! We've added a few highly-requested features to 3Dsellers, plus a few noteworthy, useful additions to help increase your eBay sales and simplify your workflows.
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eBay Promotion Settings
We are officially connected to the eBay Promotions portion of eBay Marketing API!
Now you can increase sales volume by having eBay advertise your items for you! eBay Promotions will help gain you more visitors from eBay Search, Google Shopping Results, and more, creating more traffic and driving more sales.
Use 3Dsellers listing editor and Bulk Actions to set eBay Promotions and assign Campaigns to your listings! Learn more
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Automatic Cross Promotion in Classic Templates
Our automatic eBay cross-promotion for Listing Designer is now available for templates labeled "classic!"
Now you can boost sales by staying ahead of the competition's ads with our Classic eBay Listing Designer templates!
Use the new "Featured Items" button to automatically feature items in the same category as the eBay listing with the design. Learn more
Find the new setting at the top of the template editor:
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Automatic eBay cross-promotion for Classic Listing Designer templates will affect all featured item areas on the template.
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Listing Tags in Orders Manager (Picklists and PurchaseĀ Orders)
You may find this update especially useful if you're using Tags to label listings with a
warehouse picking location
or
supplier info
!
Now, you can easily view Listing Tags in more places when processing orders.
  • View Listing Tags in the order details pop up:
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  • And when downloading an orders CSV:
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New Dynamic Field: Shipping Carrier PhoneĀ Number
Use the new {carrier_phone} dynamic field to automatically include the shipping courier's phone number in a message to buyers. This info can help decrease item shipping inquiries and ensure the buyer you are a knowledgeable, helpful seller.
  • The new {carrier_phone} field is available for:
  • Feedback Reminder
  • Auto Messages
  • Helpdesk Templates
  • and Shipping Tracker
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Feedback Received Chart Statistics
In addition to the "Reminders Sent" chart statistics on the eBay Feedback Reminder Overview page, we've included daily statistics for the feedback you've received!
Click the
Feedback Received
option at the top of the Feedback Reminder Overview chart to view your progress on receiving more eBay feedback:
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*Have an idea for a 3Dsellers feature?
Click here
to request and vote for your favorites! We're always adding new features for your online selling business
.
3Dsellers
is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other software.
Multichannel Helpdesk: NEW Features & Auto Responder
new
improved
Amazon
Multichannel Helpdesk
Shopify
Etsy
eBay
Email Integration
feature-update-new
We have exciting news today about the newest abilities on the 3Dsellers platform! Our new system has allowed us to supercharge implementing many more of your ideas, so this week, we are very pleased to share with you some highly-awaited features for the multichannel eCommerce Helpdesk!
Improved: Multichannel Auto Responder
We've received many requests to amplify the abilities of the Auto Responder and couldn't agree more with your suggestions. So, we've combined what everyone needs into a clean, customizable, rule-based sending system.
See our quick walkthrough: Autoresponder Settings and Features
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The new Auto Responder allows you to create an unlimited number of customized replies that can send based on:
  • Subject and message content,
  • Certain reply-based situations,
  • Order status and item details,
  • Ticket Type, Status, Case,
  • Time and days,
  • and more.
The new multichannel Auto Responder allows you to create an entire network of responses, saving you time on eCommerce customer support by automatically attending to shoppers and customers.
ā€”
Teammate Inbox: Sort by Status
When viewing your, or a teammate's inbox, the tickets are now sortable by Ticket Status. This will allow your team better organization and an easier way to prioritize their replies.
To sort an inbox by ticket status, use the menu at the top-center of the inbox screen.
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ā€”
SLA & Business Hours
Set the maximum time-to-respond for your team to help you uphold a great reputation of amazing eCommerce customer support. You can set a global SLA response time, or set individual SLAs for different selling channels.
Navigate to Helpdesk ā†’ Settings ā†’ SLA & Business Hours
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Pro Tip: the business hours are also used for the Auto Responder!
ā€”
Automatically assign ticket to the first person who replies
There is a new setting in your Helpdesk to automatically assign tickets to the first teammate who replies to a conversation. This can be useful in crossover prevention, making sure teammates don't overlap in a conversation.
Navigate to Helpdesk ā†’ Features ā†’ Settings and enable this option under Ticket Settings:
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ā€”
Automatically Archive Tickets After No Activity
Now you can automatically archive tickets when there is no activity for a certain number of days. We expect this feature will be a big help to maintain a much cleaner inbox.
Navigate to Helpdesk ā†’ Features ā†’ Settings and enable this option under Ticket Settings:
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ā€”
Templates: New Dynamic Fields ā†’ Min/Max Estimated Delivery Date
To help you provide the best insight to your inquiring customers, we've added two new dynamic fields you can use to personalize replies for shipping dates:
  • Max
    Est. Delivery Date
  • Min
    Est. Delivery Date
  • Carrier Phone Number
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ā€”
Have an idea for a 3Dsellers feature?
Click here
to request and vote for your favorites! We're always adding new features for your online selling business.
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other software.
ā€”
This platform update was brought to you by your selling partners at
3Dsellers
, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven't checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.
New: Strikethrough Pricing for eBay āœ‚ļøšŸ’²
new
improved
Listings
eBay
Are you eligible to use Strikethrough Pricing on eBay? If so, we've added the ability to manage MSRP/Retail prices in the Listings Manager!
Check out this article for a quick walkthrough and tour:
How to edit Strikethrough Pricing
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Also known as MRSP, RRP, Original Retail Price, and Strikethrough Price, the 3Dsellers MSRP features allow you to edit the "Was" price on eBay.
After enabling MSRP settings in your Listings Manager settings, you can edit the "Retail Price" in
  • the
    listing editor
    ,
  • a new column
    in the listing table,
  • And with the
    Quick Edit
    bulk action
Thank you very much to everyone who suggested and voted for this feature! We are confident it has the power to help improve your sales growth and are glad to develop this for you.
---
Have an idea for a 3Dsellers feature?
Click here
to request and vote for your favorites! We're always adding new features for your online selling business.
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other software.
---
This platform update was brought to you by your selling partners at
3Dsellers
, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven't checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.
CSV Upload - Bulk-Edit Anything eBay! šŸ„³
new
improved
New Feature
Feature Update
CSV Upload & Update
We've received many requests for a CSV upload feature to edit any eBay listing detail and absolutely agree that this ability is essential for saving time editing listings. So with great excitement, we are happy to announce this is now possible with 3Dsellers!
This also means that you can now export your listings with Report Center (or the Listings Manager), make changes in your business' Excel/Sheets workbook, and upload to make bulk changes! šŸŽ‰
New 'Update Anything' CSV feature!
  • Use the new
    Update Listings
    button to bulk-edit any listing details included in our CSV Import feature.
  • Edit titles, descriptions, prices, 3Dsellers features, SEO, and more.
  • See our walkthough for a quick overview of the settings.
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Have an idea for a 3Dsellers feature?
Click here
to request and vote for your favorites! We're always adding new features for your online selling business.
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other software.
---
This platform update was brought to you by your selling partners at
3Dsellers
, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven't checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.
Introducing 3Dsellers Version 4.0! šŸš€ + Helpdesk Upgrades
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3Dsellers Version 4.0
We launched a new system to make selling online faster, easier, and more profitable.
From speed and performance improvements to new features and design, get a fresh look and a quick tour of the new 3Dsellers now:
Click here
to view the full release and feature updates!
v4-header
Many mini-updates to the eBay Listings Manager, Designer, and Customer ServiceĀ tool!šŸ¤©
new
improved
Listings
New Feature
Listing Designer
Multichannel Helpdesk
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Great news! We've implemented your ideas into many new features (as always!) to improve your eBay business! Today's update highlights new abilities in three of our most popular eBay tools: eBay Listings Manager, Listing Designer, and the eBay Customer Service tool. šŸ˜ƒ
Thank you so much for all your contributions!
We'd love it if you
click here
to vote and make requests for the features your business needs. We can't wait to hear your ideas!
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šŸ“° Listings ManagerĀ Updates
3Dsellers eBay Listings Manager continues to be one of our most valued eBay tools. It's our mission to make sure you have all the abilities you need to bulk-manage your listings without spending too much time editing, searching, or analyzing eBay listings.Ā 
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SEO Mobile Description Template
Now you can conform all your eBay mobile descriptions to a similar format with Mobile Description Templates! Additionally, you can include the item's title automatically with the {title} dynamic field.
For example, you wanted to have the same personalized message for all of your eBay mobile descriptions, but with the title at the end:
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You can create an eBay Mobile Description Template on the eBay Listings Manager's
Settings page
:
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Then, apply the template with the SEO Edit feature in the
Bulk Actions
menu:
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Want to see more steps? Click here to see a full walkthrough of using eBay SEO Mobile Description Templates.
-
Remove Mobile Descriptions
If you need to start fresh and clear your listings of all custom eBay mobile descriptions, you can remove them with the SEO Edit feature in the
Bulk Actions
menu:
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New search methods for eBay listingĀ Title
Need to find an eBay item but don't know the exact title? Now you can search by wordsĀ 
  • in any order
    by separating the words with commas,Ā 
  • or
    just some words
    by separating with commas and wrapping with brackets:
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Click here
to view the article in this image
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Inventory OverviewĀ Filters
To help find and solve Inventory Control quantity issues fast,
Inventory Overview
now includes filters for
Stock Changes History
:
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This feature is helpful if certain items fail to update and the error from eBay isn't helpful. Instead of guessing, you or a teammate can filter Inventory Control updates by order and item details to help find any similarities between certain eBay listings and orders that could be causing the issue.
-
Hit Counter (get the correct Views stats on 3Dsellers)
Problem solved: eBay's API may sometimes not send us the correct view count for some of your listings. If this happens, you can now add a
hidden
"hit counter" to your listings to make sure 3Dsellers sees the correct view count.
Depending on how you published a listing, eBay may or may not have included a hit counter in the listing description. If you haven't heard of eBay's "hit counter," not to worry, it's a simple legacy feature for eBay that tracks eBay views in your description.
To make sure all of your eBay listings have a Hit Counter, choose
Set Hit Counter
from the Bulk Action menu to open a window and apply:
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Also, you can have 3Dsellers apply a hit counter to all new listings by visiting Listing Manager's
Settings page
and enabling this option:
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šŸŽ« Customer ServiceĀ Updates
Our most heavily used tool, Customer Service, empowers teams worldwide to resolve eBay customer inquiries in record time. To help make your flow even quicker, we've installed two new features to improve the efficiency of how you manage Customer Service tickets.
-
Mention all of your team atĀ once
Need to make a note to all of your teammates at once? Just type "@team" in a note, and everyone who has permissions to Customer Service will be notified.
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Mentioning your entire team may come in handy if you need to alert everyone about a particular conversation or buyer, ask if anyone has more info on a matter, or get input from your associates.
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Email conversations are combined byĀ subject
Previously, most incoming email messages would open a new ticket. Now, any incoming email with the same email subject (and sender) merges with the previous conversation (instead of opening a brand new ticket).
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šŸ“ Listing DesignerĀ Updates
The eBay Listing Designer has boosted countless dollars in eBay sales for years on end. After hearing your recent requests, we've added two small editing capabilities to oil the hinges and make your designing experience a little easier:
-
Delete VideosĀ 
To help keep your workspace organized, your Video Library window now includes a delete button for videos!
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-
Find and Replace for Custom HTML TemplateĀ editor
The Custom HTML eBay Template Editor now includes a Find and Replace feature to help you make the changes needed to import and edit your templates.
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Have more new feature ideas for 3Dsellers?
Click here to request and vote for your favorites! We're always adding new features for your eBay selling business!!
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
---
This platform update was brought to you by your selling partners at 3Dsellers, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven't checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.
New features and updates to the eBay ListingsĀ Manager!
new
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Thank you again for all the great suggestions! We've implemented new features for the eBay Listings Manager to help you and your team manage and create listings efficiently!
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New Filter: if SEO is applied to anĀ item
We know that eBay SEO is important to eBay listings, which is why we provide extra SEO tools to help you make the most of your marketing strategy.Ā 
Now, you can view which listings have 3Dsellers SEO applied and which listings do not by applying the new SEO filter:
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Copy and create multipleĀ drafts
Need to make a couple of drafts from the same eBay listing? No problem!Ā 
When selecting "copy to Drafts" from the Bulk Actions menu, you can now choose how many copies of Drafts you need for each listing.
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Include multiple item specifics inĀ CSV
When importing items with a CSV, you can now include multiple Item Specific values.Ā 
Separate each Item Specific value with a comma (,) and your listing will import with multiple eBay Item Specific values.
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Pro tip:
Only use this for optional or custom specifics. Most required eBay Item Specifics such as MPN, EAN, UPC, Brand, etc., cannot contain multiple values.
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Find & ReplaceĀ SKUs
Is there a typo in a set of eBay SKUs, or did a supplier change their SKUs? Now you can select active listings and use the
Find and Replace
Bulk Action to change characters in your SKU:Ā 
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New button to delete endedĀ listings
Need to delete an ended eBay item permanently? Now, instead of using the Bulk Actions menu, you can click the
Delete button
in the Actions column to completely remove the listing from eBay:Ā 
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Add Tags in import CSV and listingĀ editor
Do you use Tags to keep your eBay listings organized? Or do you use them as labels for order processing? Well, we just made your work easier!Ā 
You can now add and change tags when editing a listing:Ā 
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And, when importing listings with a CSV, you can include tags (separated by a comma):
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VAT tax fields for CSV and listingĀ editor
If you're a UK seller and are registered with eBay to handle your own VAT tax, you can now include "VAT" in a CSV import file with the percentage value:
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And, you can also edit the VAT tax in the listings editor:Ā 
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Have more new feature ideas for 3Dsellers eBay Listings Manager? Click here to request and vote for your favorites! We're always adding new features for your eBay selling business!!
-Ā 
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
New Time-Saving Filters for Managing eBay Orders and Listings! šŸš€šŸŽ‰
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Thank you once again for all the great feedback! We've heard your requests and released new filters for eBay orders (and eBay listings) to help you and your team find the items and transactions you need fast!
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Multiple Itemsā€Š-ā€ŠOrdersĀ Filter
Each order in the Orders Manager is a transaction for one item. If there are multiple items in one order, they will appear as separate rows in your orders table.Ā 
Now, you can view only orders where the buyer purchased multiple items with the
Multiple Items
filter.
This is a great way to check for items that can be shipped together and add tracking for multiple transactions when shipped in the same package.Ā 
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Filter by Shipping Serviceā€Š-ā€ŠOrdersĀ Filter
When a buyer chooses a fast shipping service, we know that processing these eBay orders is a priority in your workflow. Not only is shipping these orders quickly how you gain repeat buyers, a good reputation, and get your items shipped out of time, all of these benefits also contribute to your eBay seller level! Ship the most important orders first to continually boost your eBay business.
To help you achieve this at a fast pace, you can now create filters in the Orders Manager to show orders based on the Shipping Service that the buyer selected (or that is set to be used for the ordered item).
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Filter by SEOā€Š-ā€ŠListingsĀ Filter
Don't remember which items have eBay SEO applied? Not to worry! With the Listings Manager, you can now filter listings that do not (or do) have SEO!
This makes it a breeze to know which eBay listings still need to be SEO optimized, allowing you to stay organized without the guesswork.Ā 
What eBay SEO? How it can help get your eBay items seen? Check out this quick article and video to learn more about eBayĀ SEO.
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Have more new feature ideas for 3Dsellers?
Click here
to request and vote for your favorites! We're always adding new features for your eBay selling business!!
-Ā 
3Dsellers
is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
New eBay Selling Tool Features | Filter by Shipping Serviceā€Š-ā€ŠFind & Replace eBayĀ SKUs!
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Our team is continually improving 3Dsellers' eBay tools from your requests! Your eBay business success is our priority and love creating the features you need.Ā 
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We've implemented two new features to help your team process priority eBay orders and bulk-update eBay listing SKUs!
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New Orders Filter: ShippingĀ Service
Do you process eBay orders with priority shipping first? Ā 
If you don't do this yet, it may help boost your eBay Seller Status toĀ start!Ā 
Why does it help? eBay's AI is very smart and could be watching how long it takes to add tracking to priority shipping items.Ā šŸ•µļø
Now, with 3Dsellers eBay Orders Manager, you can create a filter to instantly filter your eBay orders based on the Shipping Service the buyer selected!Ā 
For example, to process eBay orders with "USPS Priority Mail Express" shipping first, you can create a filter to show only these shipping services:
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Pro tip:
you can combine as many filters as you need!
Then, save your filter to use it later:
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After filtering your eBay orders, you can then take action on 3Dsellers to process orders, including:
  • export the eBay orders to CSV,
  • bulk mark as shipped,
  • send bulk messages,
  • and more.
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NEW: Find and ReplaceĀ SKU
Are there letters or words in your eBay SKUs that need to beĀ changed?Ā 
Now you can use 3Dsellers' eBay Listings Manager to bulk-update eBay listingĀ SKUs!
Let's say you have multiple listings with
DOG_TOY_BALL_
in each SKU:
DOG_TOY_BALL_red
DOG_TOY_BALL_yellow
DOG_TOY_BALL_green
But you want to simplify
DOG_TOY_BALL_
to "
DTB_
"
DTB_red
DTB_yellow
DTB_green
To do this, simply select all of your listings and choose Find & Replace option from the bulk actions menu:
image
Then, in the pop-up:Ā 
  • enter the part of the SKU to change in the Find field,
  • and the new part of the SKU in the Replace With field,
  • and select the Find in SKU option:
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Have more new feature ideas for 3Dsellers?
Click here
to request and vote for your favorites!
We're always adding new features for your eBay selling business!!
-Ā 
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
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