Your 3Dsellers Customer Service support desk is now packed with new time saving and management oriented abilities. 🤗

Here are a few big updates we've implemented over the past few weeks to improve your workflow:

(& ticket numbers)

(and ability to link and unlink orders!)

(appears on every ticket with the buyer)

(for eBay and 3Dsellers)

(helps keep your response times acceptable to customers and eBay)

to automatically organize and assign incoming tickets.

Change the primary eBay or Store category of multiple listings in just a few clicks!

(Filter and) select the listings you want to change - then, use the menu to choose a new category:

The new "Created by" column allows you to view which teammate created each of your listings! 👀

Now you can stay more organized when managing your team 😀

When uploading new listings via CSV, you can now use "fallback" values as default data for empty cells.

If your CSV row does not contain data for a certain field, fill in a "fallback" field and the Import CSV will use this information instead.

When managing your settings for Pricing Calculator (suggested price), you can now include custom fees!

Automatically include VAT and other charges or taxes you may incur for each of your sales 🙂

When you receive a return or replacement request, you can now update the return status in just a couple of clicks!

It's as easy as opening the ticket and using a drop-down menu to set a case status:

Click here to read more about these options

Sometimes, your GTC Automation rule may turn itself off to protect your eBay account. If this happens, we will email you to let you know.

Read this article for more information and how to fix this.

Keep up with your feedback reminders by searching and sorting!

You can now use the search bar in the top-right to search by Order/Item ID, Buyer Username, and Item Title. AND, you can sort your reminder history using the sorting arrows at the top of each column.

If you have an auto-reply set for CRM & Helpdesk, you can now keep it from sending if you have already replied to the buyer:

This helps keep your conversations feeling natural and only replies to new tickets.

It's here! You asked, and we delivered 😃

When creating a new listing, or editing a draft, you'll now see a button that will allow you to pick a date to publish your item: