We know the importance of how the “tone of voice” of an eCommerce message can affect a buyer's opinion of your business and brand persona.

So, we want to give your business easy access to various message texts and writing styles to use for your niche, helping to boost your brand recognition and encourage more repeat buyers!

Now, below each message template editor, we’ve included a new

Get Free Email Templates

button :

The button will open a new tab on 3Dsellers.com with pre-made message templates that you can and :

The {placeholders} in each template are 3Dsellers dynamic fields, ready to copy directly to 3Dsellers! (Use in Auto Messages, Auto Responder, Feedback Reminder, Shipping Tracker, or any other messaging tool or feature on 3Dsellers selling software platform!)

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Or,

visit our free email templates page now

to find an eCommerce email template for every situation and customize them to give the right experience for your brand!

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This excerpt from our article on how to boost eBay sales best explains the importance of different messages for different eCommerce niches with a few examples:

Writing good messages for your brand requires that you capture the attitude of your niche.

For example,

→ If you sell plush dolls and colorful gifts to families, your customers may want to see a lot of bubbly writing in your messages to add to the experience.

→ If you sell car parts to mechanics, your busy clients may want to see a short message that only takes a few seconds to read.

→ If you are a mom-and-pop shop just branching out, you may write with a home-style approach to help acquire love from your audience and request more reviews.

→ If selling high-profile items, you may tame your messages to dry minimums with advanced linguistics to exhibit extraordinary confidence as the seller.

Place yourself in the shoes of your buyers when you write, and everything should work out great.

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Click here to request and vote for your favorites! We’re always adding new features for your online selling business.

3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other software.

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This update was brought to you by your selling partners at 3Dsellers, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven’t checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.

Thank you so much for all the wonderful suggestions to make 3Dsellers a better place to manage your business! We've added a few highly-requested features to 3Dsellers, plus a few noteworthy, useful additions to help increase your eBay sales and simplify your workflows.

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Now you can increase sales volume by having eBay advertise your items for you! eBay Promotions will help gain you more visitors from eBay Search, Google Shopping Results, and more, creating more traffic and driving more sales.

Use 3Dsellers listing editor and Bulk Actions to set eBay Promotions and assign Campaigns to your listings! Learn more

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Our automatic eBay cross-promotion for Listing Designer is now available for templates labeled "classic!"

Now you can boost sales by staying ahead of the competition's ads with our Classic eBay Listing Designer templates!

Use the new "Featured Items" button to automatically feature items in the same category as the eBay listing with the design. Learn more

Find the new setting at the top of the template editor:

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You may find this update especially useful if you're using Tags to label listings with a or !

Now, you can easily view Listing Tags in more places when processing orders.

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Use the new {carrier_phone} dynamic field to automatically include the shipping courier's phone number in a message to buyers. This info can help decrease item shipping inquiries and ensure the buyer you are a knowledgeable, helpful seller.

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In addition to the "Reminders Sent" chart statistics on the eBay Feedback Reminder Overview page, we've included daily statistics for the feedback you've received!

Click the option at the top of the Feedback Reminder Overview chart to view your progress on receiving more eBay feedback:

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Click here

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3Dsellers

We have exciting news today about the newest abilities on the 3Dsellers platform! Our new system has allowed us to supercharge implementing many more of your ideas, so this week, we are very pleased to share with you some highly-awaited features for the multichannel eCommerce Helpdesk!

We've received many requests to amplify the abilities of the Auto Responder and couldn't agree more with your suggestions. So, we've combined what everyone needs into a clean, customizable, rule-based sending system.

See our quick walkthrough: Autoresponder Settings and Features

The new Auto Responder allows you to create an unlimited number of customized replies that can send based on:

The new multichannel Auto Responder allows you to create an entire network of responses, saving you time on eCommerce customer support by automatically attending to shoppers and customers.

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When viewing your, or a teammate's inbox, the tickets are now sortable by Ticket Status. This will allow your team better organization and an easier way to prioritize their replies.

To sort an inbox by ticket status, use the menu at the top-center of the inbox screen.

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Set the maximum time-to-respond for your team to help you uphold a great reputation of amazing eCommerce customer support. You can set a global SLA response time, or set individual SLAs for different selling channels.

Navigate to Helpdesk → Settings → SLA & Business Hours

Pro Tip: the business hours are also used for the Auto Responder!

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There is a new setting in your Helpdesk to automatically assign tickets to the first teammate who replies to a conversation. This can be useful in crossover prevention, making sure teammates don't overlap in a conversation.

Navigate to Helpdesk → Features → Settings and enable this option under Ticket Settings:

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Now you can automatically archive tickets when there is no activity for a certain number of days. We expect this feature will be a big help to maintain a much cleaner inbox.

Navigate to Helpdesk → Features → Settings and enable this option under Ticket Settings:

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To help you provide the best insight to your inquiring customers, we've added two new dynamic fields you can use to personalize replies for shipping dates:

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Are you eligible to use Strikethrough Pricing on eBay? If so, we've added the ability to manage MSRP/Retail prices in the Listings Manager!

Check out this article for a quick walkthrough and tour:

How to edit Strikethrough Pricing

Also known as MRSP, RRP, Original Retail Price, and Strikethrough Price, the 3Dsellers MSRP features allow you to edit the "Was" price on eBay.

After enabling MSRP settings in your Listings Manager settings, you can edit the "Retail Price" in

Thank you very much to everyone who suggested and voted for this feature! We are confident it has the power to help improve your sales growth and are glad to develop this for you.

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We've received many requests for a CSV upload feature to edit any eBay listing detail and absolutely agree that this ability is essential for saving time editing listings. So with great excitement, we are happy to announce this is now possible with 3Dsellers!

This also means that you can now export your listings with Report Center (or the Listings Manager), make changes in your business' Excel/Sheets workbook, and upload to make bulk changes! 🎉

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We launched a new system to make selling online faster, easier, and more profitable.

From speed and performance improvements to new features and design, get a fresh look and a quick tour of the new 3Dsellers now:

Click here

to view the full release and feature updates!

Great news! We've implemented your ideas into many new features (as always!) to improve your eBay business! Today's update highlights new abilities in three of our most popular eBay tools: eBay Listings Manager, Listing Designer, and the eBay Customer Service tool. 😃

Thank you so much for all your contributions!

click here

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3Dsellers eBay Listings Manager continues to be one of our most valued eBay tools. It's our mission to make sure you have all the abilities you need to bulk-manage your listings without spending too much time editing, searching, or analyzing eBay listings. 

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Now you can conform all your eBay mobile descriptions to a similar format with Mobile Description Templates! Additionally, you can include the item's title automatically with the {title} dynamic field.

For example, you wanted to have the same personalized message for all of your eBay mobile descriptions, but with the title at the end:

You can create an eBay Mobile Description Template on the eBay Listings Manager's :

Then, apply the template with the SEO Edit feature in the menu:

Want to see more steps? Click here to see a full walkthrough of using eBay SEO Mobile Description Templates.

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If you need to start fresh and clear your listings of all custom eBay mobile descriptions, you can remove them with the SEO Edit feature in the menu:

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Need to find an eBay item but don't know the exact title? Now you can search by words 

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To help find and solve Inventory Control quantity issues fast, now includes filters for :

This feature is helpful if certain items fail to update and the error from eBay isn't helpful. Instead of guessing, you or a teammate can filter Inventory Control updates by order and item details to help find any similarities between certain eBay listings and orders that could be causing the issue.

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Problem solved: eBay's API may sometimes not send us the correct view count for some of your listings. If this happens, you can now add a "hit counter" to your listings to make sure 3Dsellers sees the correct view count.

Depending on how you published a listing, eBay may or may not have included a hit counter in the listing description. If you haven't heard of eBay's "hit counter," not to worry, it's a simple legacy feature for eBay that tracks eBay views in your description.

To make sure all of your eBay listings have a Hit Counter, choose from the Bulk Action menu to open a window and apply:

Also, you can have 3Dsellers apply a hit counter to all new listings by visiting Listing Manager's and enabling this option:

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Our most heavily used tool, Customer Service, empowers teams worldwide to resolve eBay customer inquiries in record time. To help make your flow even quicker, we've installed two new features to improve the efficiency of how you manage Customer Service tickets.

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Need to make a note to all of your teammates at once? Just type "@team" in a note, and everyone who has permissions to Customer Service will be notified.

Mentioning your entire team may come in handy if you need to alert everyone about a particular conversation or buyer, ask if anyone has more info on a matter, or get input from your associates.

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Previously, most incoming email messages would open a new ticket. Now, any incoming email with the same email subject (and sender) merges with the previous conversation (instead of opening a brand new ticket).

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The eBay Listing Designer has boosted countless dollars in eBay sales for years on end. After hearing your recent requests, we've added two small editing capabilities to oil the hinges and make your designing experience a little easier:

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To help keep your workspace organized, your Video Library window now includes a delete button for videos!

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The Custom HTML eBay Template Editor now includes a Find and Replace feature to help you make the changes needed to import and edit your templates.

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Click here to request and vote for your favorites! We're always adding new features for your eBay selling business!!

3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.

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This platform update was brought to you by your selling partners at 3Dsellers, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven't checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.

Thank you again for all the great suggestions! We've implemented new features for the eBay Listings Manager to help you and your team manage and create listings efficiently!

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We know that eBay SEO is important to eBay listings, which is why we provide extra SEO tools to help you make the most of your marketing strategy. 

Now, you can view which listings have 3Dsellers SEO applied and which listings do not by applying the new SEO filter:

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Need to make a couple of drafts from the same eBay listing? No problem! 

When selecting "copy to Drafts" from the Bulk Actions menu, you can now choose how many copies of Drafts you need for each listing.

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When importing items with a CSV, you can now include multiple Item Specific values. 

Separate each Item Specific value with a comma (,) and your listing will import with multiple eBay Item Specific values.

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Is there a typo in a set of eBay SKUs, or did a supplier change their SKUs? Now you can select active listings and use the Bulk Action to change characters in your SKU: 

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Need to delete an ended eBay item permanently? Now, instead of using the Bulk Actions menu, you can click the in the Actions column to completely remove the listing from eBay: 

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Do you use Tags to keep your eBay listings organized? Or do you use them as labels for order processing? Well, we just made your work easier! 

You can now add and change tags when editing a listing: 

And, when importing listings with a CSV, you can include tags (separated by a comma):

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If you're a UK seller and are registered with eBay to handle your own VAT tax, you can now include "VAT" in a CSV import file with the percentage value:

And, you can also edit the VAT tax in the listings editor: 

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Have more new feature ideas for 3Dsellers eBay Listings Manager? Click here to request and vote for your favorites! We're always adding new features for your eBay selling business!!

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3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.

Thank you once again for all the great feedback! We've heard your requests and released new filters for eBay orders (and eBay listings) to help you and your team find the items and transactions you need fast!

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Each order in the Orders Manager is a transaction for one item. If there are multiple items in one order, they will appear as separate rows in your orders table. 

Now, you can view only orders where the buyer purchased multiple items with the filter.

This is a great way to check for items that can be shipped together and add tracking for multiple transactions when shipped in the same package. 

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When a buyer chooses a fast shipping service, we know that processing these eBay orders is a priority in your workflow. Not only is shipping these orders quickly how you gain repeat buyers, a good reputation, and get your items shipped out of time, all of these benefits also contribute to your eBay seller level! Ship the most important orders first to continually boost your eBay business.

To help you achieve this at a fast pace, you can now create filters in the Orders Manager to show orders based on the Shipping Service that the buyer selected (or that is set to be used for the ordered item).

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Don't remember which items have eBay SEO applied? Not to worry! With the Listings Manager, you can now filter listings that do not (or do) have SEO!

This makes it a breeze to know which eBay listings still need to be SEO optimized, allowing you to stay organized without the guesswork. 

What eBay SEO? How it can help get your eBay items seen? Check out this quick article and video to learn more about eBay SEO.

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Click here

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Our team is continually improving 3Dsellers' eBay tools from your requests! Your eBay business success is our priority and love creating the features you need. 

We've implemented two new features to help your team process priority eBay orders and bulk-update eBay listing SKUs!

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Do you process eBay orders with priority shipping first?  

If you don't do this yet, it may help boost your eBay Seller Status to start! 

Why does it help? eBay's AI is very smart and could be watching how long it takes to add tracking to priority shipping items. 🕵️

Now, with 3Dsellers eBay Orders Manager, you can create a filter to instantly filter your eBay orders based on the Shipping Service the buyer selected! 

For example, to process eBay orders with "USPS Priority Mail Express" shipping first, you can create a filter to show only these shipping services:

Then, save your filter to use it later:

After filtering your eBay orders, you can then take action on 3Dsellers to process orders, including:

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Are there letters or words in your eBay SKUs that need to be changed? 

Now you can use 3Dsellers' eBay Listings Manager to bulk-update eBay listing SKUs!

Let's say you have multiple listings with in each SKU:

But you want to simplify to ""

To do this, simply select all of your listings and choose Find & Replace option from the bulk actions menu:

Then, in the pop-up: 

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Click here

to request and vote for your favorites!

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