Roadmap
Changelog
Many mini-updates to the eBay Listings Manager, Designer, and Customer ServiceĀ tool!šŸ¤©
new
improved
Listings
New Feature
Listing Designer
Customer Service
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Great news! We've implemented your ideas into many new features (as always!) to improve your eBay business! Today's update highlights new abilities in three of our most popular eBay tools: eBay Listings Manager, Listing Designer, and the eBay Customer Service tool. šŸ˜ƒ
Thank you so much for all your contributions!
We'd love it if you
click here
to vote and make requests for the features your business needs. We can't wait to hear your ideas!
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šŸ“° Listings ManagerĀ Updates
3Dsellers eBay Listings Manager continues to be one of our most valued eBay tools. It's our mission to make sure you have all the abilities you need to bulk-manage your listings without spending too much time editing, searching, or analyzing eBay listings.Ā 
-
SEO Mobile Description Template
Now you can conform all your eBay mobile descriptions to a similar format with Mobile Description Templates! Additionally, you can include the item's title automatically with the {title} dynamic field.
For example, you wanted to have the same personalized message for all of your eBay mobile descriptions, but with the title at the end:
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You can create an eBay Mobile Description Template on the eBay Listings Manager's
Settings page
:
image
Then, apply the template with the SEO Edit feature in the
Bulk Actions
menu:
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Want to see more steps? Click here to see a full walkthrough of using eBay SEO Mobile Description Templates.
-
Remove Mobile Descriptions
If you need to start fresh and clear your listings of all custom eBay mobile descriptions, you can remove them with the SEO Edit feature in the
Bulk Actions
menu:
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-
New search methods for eBay listingĀ Title
Need to find an eBay item but don't know the exact title? Now you can search by wordsĀ 
  • in any order
    by separating the words with commas,Ā 
  • or
    just some words
    by separating with commas and wrapping with brackets:
image
Click here
to view the article in this image
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Inventory OverviewĀ Filters
To help find and solve Inventory Control quantity issues fast,
Inventory Overview
now includes filters for
Stock Changes History
:
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This feature is helpful if certain items fail to update and the error from eBay isn't helpful. Instead of guessing, you or a teammate can filter Inventory Control updates by order and item details to help find any similarities between certain eBay listings and orders that could be causing the issue.
-
Hit Counter (get the correct Views stats on 3Dsellers)
Problem solved: eBay's API may sometimes not send us the correct view count for some of your listings. If this happens, you can now add a
hidden
"hit counter" to your listings to make sure 3Dsellers sees the correct view count.
Depending on how you published a listing, eBay may or may not have included a hit counter in the listing description. If you haven't heard of eBay's "hit counter," not to worry, it's a simple legacy feature for eBay that tracks eBay views in your description.
To make sure all of your eBay listings have a Hit Counter, choose
Set Hit Counter
from the Bulk Action menu to open a window and apply:
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Also, you can have 3Dsellers apply a hit counter to all new listings by visiting Listing Manager's
Settings page
and enabling this option:
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šŸŽ« Customer ServiceĀ Updates
Our most heavily used tool, Customer Service, empowers teams worldwide to resolve eBay customer inquiries in record time. To help make your flow even quicker, we've installed two new features to improve the efficiency of how you manage Customer Service tickets.
-
Mention all of your team atĀ once
Need to make a note to all of your teammates at once? Just type "@team" in a note, and everyone who has permissions to Customer Service will be notified.
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Mentioning your entire team may come in handy if you need to alert everyone about a particular conversation or buyer, ask if anyone has more info on a matter, or get input from your associates.
-
Email conversations are combined byĀ subject
Previously, most incoming email messages would open a new ticket. Now, any incoming email with the same email subject (and sender) merges with the previous conversation (instead of opening a brand new ticket).
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šŸ“ Listing DesignerĀ Updates
The eBay Listing Designer has boosted countless dollars in eBay sales for years on end. After hearing your recent requests, we've added two small editing capabilities to oil the hinges and make your designing experience a little easier:
-
Delete VideosĀ 
To help keep your workspace organized, your Video Library window now includes a delete button for videos!
image
-
Find and Replace for Custom HTML TemplateĀ editor
The Custom HTML eBay Template Editor now includes a Find and Replace feature to help you make the changes needed to import and edit your templates.
image
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Have more new feature ideas for 3Dsellers?
Click here to request and vote for your favorites! We're always adding new features for your eBay selling business!!
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
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This platform update was brought to you by your selling partners at 3Dsellers, the all-in-one eBay business platform. Our team thrives on developing the tools, resources, and information you need to grow and support a successful eBay business. If you haven't checked us out yet, we have all the eBay tools you need to manage, market, and automate your eBay business.
New features and updates to the eBay ListingsĀ Manager!
new
image
Thank you again for all the great suggestions! We've implemented new features for the eBay Listings Manager to help you and your team manage and create listings efficiently!
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New Filter: if SEO is applied to anĀ item
We know that eBay SEO is important to eBay listings, which is why we provide extra SEO tools to help you make the most of your marketing strategy.Ā 
Now, you can view which listings have 3Dsellers SEO applied and which listings do not by applying the new SEO filter:
image
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Copy and create multipleĀ drafts
Need to make a couple of drafts from the same eBay listing? No problem!Ā 
When selecting "copy to Drafts" from the Bulk Actions menu, you can now choose how many copies of Drafts you need for each listing.
image
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Include multiple item specifics inĀ CSV
When importing items with a CSV, you can now include multiple Item Specific values.Ā 
Simply separate each Item Specific value with a comma (,) or colon (:) and your listing will import with multiple eBay Item Specific values.
image
Pro tip:
Only use this for optional or custom specifics. Most required eBay Item Specifics such as MPN, EAN, UPC, Brand, etc., cannot contain multiple values.
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Find & ReplaceĀ SKUs
Is there a typo in a set of eBay SKUs, or did a supplier change their SKUs? Now you can select active listings and use the
Find and Replace
Bulk Action to change characters in your SKU:Ā 
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New button to delete endedĀ listings
Need to delete an ended eBay item permanently? Now, instead of using the Bulk Actions menu, you can click the
Delete button
in the Actions column to completely remove the listing from eBay:Ā 
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Add Tags in import CSV and listingĀ editor
Do you use Tags to keep your eBay listings organized? Or do you use them as labels for order processing? Well, we just made your work easier!Ā 
You can now add and change tags when editing a listing:Ā 
image
And, when importing listings with a CSV, you can include tags (separated by a comma):
image
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VAT tax fields for CSV and listingĀ editor
If you're a UK seller and are registered with eBay to handle your own VAT tax, you can now include "VAT" in a CSV import file with the percentage value:
image
And, you can also edit the VAT tax in the listings editor:Ā 
image
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Have more new feature ideas for 3Dsellers eBay Listings Manager? Click here to request and vote for your favorites! We're always adding new features for your eBay selling business!!
-Ā 
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
New Time-Saving Filters for Managing eBay Orders and Listings! šŸš€šŸŽ‰
new
image
Thank you once again for all the great feedback! We've heard your requests and released new filters for eBay orders (and eBay listings) to help you and your team find the items and transactions you need fast!
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Multiple Itemsā€Š-ā€ŠOrdersĀ Filter
Each order in the Orders Manager is a transaction for one item. If there are multiple items in one order, they will appear as separate rows in your orders table.Ā 
Now, you can view only orders where the buyer purchased multiple items with the
Multiple Items
filter.
This is a great way to check for items that can be shipped together and add tracking for multiple transactions when shipped in the same package.Ā 
image
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Filter by Shipping Serviceā€Š-ā€ŠOrdersĀ Filter
When a buyer chooses a fast shipping service, we know that processing these eBay orders is a priority in your workflow. Not only is shipping these orders quickly how you gain repeat buyers, a good reputation, and get your items shipped out of time, all of these benefits also contribute to your eBay seller level! Ship the most important orders first to continually boost your eBay business.
To help you achieve this at a fast pace, you can now create filters in the Orders Manager to show orders based on the Shipping Service that the buyer selected (or that is set to be used for the ordered item).
image
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Filter by SEOā€Š-ā€ŠListingsĀ Filter
Don't remember which items have eBay SEO applied? Not to worry! With the Listings Manager, you can now filter listings that do not (or do) have SEO!
This makes it a breeze to know which eBay listings still need to be SEO optimized, allowing you to stay organized without the guesswork.Ā 
What eBay SEO? How it can help get your eBay items seen? Check out this quick article and video to learn more about eBayĀ SEO.
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Have more new feature ideas for 3Dsellers?
Click here
to request and vote for your favorites! We're always adding new features for your eBay selling business!!
-Ā 
3Dsellers
is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
New eBay Selling Tool Features | Filter by Shipping Serviceā€Š-ā€ŠFind & Replace eBayĀ SKUs!
new
Our team is continually improving 3Dsellers' eBay tools from your requests! Your eBay business success is our priority and love creating the features you need.Ā 
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We've implemented two new features to help your team process priority eBay orders and bulk-update eBay listing SKUs!
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New Orders Filter: ShippingĀ Service
Do you process eBay orders with priority shipping first? Ā 
If you don't do this yet, it may help boost your eBay Seller Status toĀ start!Ā 
Why does it help? eBay's AI is very smart and could be watching how long it takes to add tracking to priority shipping items.Ā šŸ•µļø
Now, with 3Dsellers eBay Orders Manager, you can create a filter to instantly filter your eBay orders based on the Shipping Service the buyer selected!Ā 
For example, to process eBay orders with "USPS Priority Mail Express" shipping first, you can create a filter to show only these shipping services:
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Pro tip:
you can combine as many filters as you need!
Then, save your filter to use it later:
image
After filtering your eBay orders, you can then take action on 3Dsellers to process orders, including:
  • export the eBay orders to CSV,
  • bulk mark as shipped,
  • send bulk messages,
  • and more.
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NEW: Find and ReplaceĀ SKU
Are there letters or words in your eBay SKUs that need to beĀ changed?Ā 
Now you can use 3Dsellers' eBay Listings Manager to bulk-update eBay listingĀ SKUs!
Let's say you have multiple listings with
DOG_TOY_BALL_
in each SKU:
DOG_TOY_BALL_red
DOG_TOY_BALL_yellow
DOG_TOY_BALL_green
But you want to simplify
DOG_TOY_BALL_
to "
DTB_
"
DTB_red
DTB_yellow
DTB_green
To do this, simply select all of your listings and choose Find & Replace option from the bulk actions menu:
image
Then, in the pop-up:Ā 
  • enter the part of the SKU to change in the Find field,
  • and the new part of the SKU in the Replace With field,
  • and select the Find in SKU option:
image
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Have more new feature ideas for 3Dsellers?
Click here
to request and vote for your favorites!
We're always adding new features for your eBay selling business!!
-Ā 
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
New eBay Selling Tool Updates - for eBay Feedback Reminder, eBay Listings Manager, and Customer Service šŸ¤“
new
improved
Listings
New Feature
Feedback Reminder
Feature Update
Customer Service
Orders
Thank you so much for sharing with us what your business needs from our platform! We've made a few updates via your requests to help improve your eBay business workflow.
Customer Service: eBay Order Details Link - View on eBay or 3Dsellers
Providing excellent customer service to your eBay buyers is one of the most important parts of being an eBay seller. To make the process easier, our Customer Service tool includes a details panel with all the order and buyer information in every conversation.
Sometimes, you may want to view the order on eBay instead of 3Dsellers. So we've made a small change to help you get the info that you need fast!
Do you want to view the order on eBay or 3Dsellers?
When conversating with a buyer (or managing an eBay case)
  • Click the Order ID to show the order in 3Dsellers
  • or click the External Link icon to open the order on eBay:
image
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eBay Feedback Reminder: "Resend Reminders" button
Our eBay Feedback Reminder is one of our most popular eBay selling tools, and for good reason. Each reminder that is sent to your buyers, encouraging them to leave eBay feedback, is an opportunity to boost your eBay seller status! So we have updated this tool with a Resend Reminders button. šŸ˜€
When should you use the Resend Reminders button?
If your eBay access token expires you can use the new
Resend Reminders
button to send any messages that were missed.
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eBay Listings Manager: Resync Table Button
Our eBay Listings Manager provides your business a plethora of bulk editing and CSV features that can save countless hours when managing your eBay items. When making custom changes with CSV, sometimes values in your listings table may need to be refreshed.
Now you can refresh your 3Dsellers listingsĀ table
If for any reason you don't see a value updated, click the new Refresh Table button to update any values that have changed.
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Have more new feature ideas for 3Dsellers?
Click here
to request and vote for your favorites! We're always adding new features for your eBay selling business!!
--
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
eBay Listings Manager Updates - Reorder Variations, Sell as Lot, and more! šŸ“šŸ™Œ
new
Listings
New Feature
We've implemented some new features for the eBay Listings Manager to help with organizing, publishing, and editing eBay listings. Thank you very much for your suggestions, it's a pleasure to build the features your business needs!
Re-order Variations + CSV Import Variation-order
  • When editing a listing's variations, click the new
    Reorder Variations
    button to drag and drop variations into the order that will be displayed on eBay.
image
  • Bonus:
    When importing listings via CSV, the order of variations and item specifics (variation options) will also remain in order from left to right, and from top to bottom.
Search and Filter - Display the number of results
  • Now, after searching or applying a filter, the number in the current tab will change to display the number of listings that match your query.
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Sell as Lot
  • When editing a listing, under Selling Details, you can now enable the "Sell as lot" option and set the quantity included for the listing.
image
New Column and Filter - "Displayed Quantity"
  • This field displays the quantity value as seen on eBay.
image
  • If Inventory Control is unable to update an item, you can use this column and filter to cross-reference the quantities that are displayed on eBay vs. the eBay Quantity set in 3Dsellers.
  • This allows you to quickly find and make any changes to listings that did not update after a sale. Click here for more information on why quantities may not update.
  • Pro-tip:
    We recommend
    syncing items
    before using Displayed Quantity. And don't forget, you can also
    set alerts
    for when Inventory Control cannot update listings!
Have more new feature ideas for the Listings Manager?
Click here
to request and vote for your favorites! We're always adding new features for your eBay selling business!!
--
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
eBay Resolution Center is Back! - BONUS: Dynamic 'Respond By' Date šŸš€
fixed
improved
new
Feature Update
Resolution Center
We're very happy to announce that
Resolution Center is back!
šŸ„³
Thank you so much for all of your suggestions to improve this tool. šŸ™ Our team made some big changes behind the scenes to increase the speed and reliability of the Resolution Center. Now, it is ready to supercharge your team's eBay case-management workflow!
If this is your first time seeing Resolution Center, it can be accessed with the left menu:
image
* Resolution Center is included with the Customer Service addon.
Click here
for a quick overview of this tool!
Bonus! Dynamic Respond By Date
Now your team can easily prioritize which cases need your immediate attention:
  • Only cases that need a response to a previous action will display the
    Respond By
    date.
image
  • Likewise, any case that is closed, awaiting a buyer response, or other pending updates will not display a Respond By date.
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Have more new feature ideas for the Resolution Center?
Click here
to request and vote for your favorites! We're always adding new features for your eBay selling business!!
--
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
eBay Orders Manager - New filters, fields, and actions šŸ“‹šŸ˜€
improved
new
Report Center
Orders
Thank you again for all of your great requests! We have worked to add (and improve) the Orders Managager's features to help your team process eBay orders more efficiently. šŸš€
New Filter: Transaction Quantity
  • Now, you can filter orders by the number of transactions in the order:
image
Search Conversation button update
  • The button to view messages about the order will only display if there is a ticket associated with the order.
image
Search all conversations from the buyer
  • We've added a new option to search for all Customer Service tickets from the buyer. You can find this option in the Actions column's Lightning Bolt menu:
image
Buyer Shipping Fee
  • In the Order Details pop-up, you can now view the eBay buyer's shipping cost along with the service name.
image
  • Bonus: you can also export the shipping fee with Report Center!
image
Click to copy variation details
  • In the Orders table, in the item details column, copy the eBay variation details fast with a click-to-copy button:
image
Have more new feature ideas for the Orders Manager? Click here to request and vote for your favorites! We're always adding new features for your eBay selling business šŸ˜€
--
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
Customer Service - eBay Order Details: design and updates! šŸŽØšŸ”Ø
improved
Customer Service
We've made some updates to Customer Service to improve your experience and find eBay case details faster! šŸ˜€
Fresh new look:
  • We've updated the style and format of your Customer and Order details to help you find the details you need fast!
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Case Details
  • Along with all of the details and data from a case, you can view the Item ID in question and all other details regarding the case:
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Have more new feature ideas for Customer Service?
Click here
to request and vote for your favorites! We're always adding new features for your business šŸ˜€
--
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
eBay Listings Manager - New Filters and Settings āš™ļø
improved
new
Listings
Feature Update
We listened to your requests and added new updates to Listings Manager! These new features help you and your team stay organized and find eBay listings fast! šŸ˜€
New Best Offer and Private Listing filters
  • Filter eBay listings by whether
    Best Offer
    or
    Private Listing
    settings are enabled on your listings!
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Clear filters button
  • After adding at least two filters, you can now
    clear all filters in one click
    with the
    Clear filters
    button!
image
Tag settings
  • Not only have we organized your Listing Manager's general settings, but we've also added the ability to
    enable/disable automatic tags options
    for Drafts!
image
Have more new feature ideas for the Listings Manager?
Click here
to request and vote for your favorites! We're always adding new features for your business šŸ˜€
--
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.
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