Probably too often, sellers think the buyers experience ends once they get the product. We're all probably guilty of it, but we should really be following back with a check it just to make sure everything went well. No pitch for feedback, but about 30 days after a completed sale, could we get a template/message ability just to reinforce the buyers purchase?
I started doing this manually and my increase in repeat buyers increased about 18% over 45 days.