Folders/groups/categories for message templates | Helpdesk

Folders/groups/categories for message templates

complete

Aaron

In the templates tab, allow custom folders (tabs) to organize templates - then, allow to show them when choosing a template when replying to messages

Karol

marked this post as

complete

Myroslav Kapelyukh

I didn't see this "custom folders (tabs)"

Aaron

Merged in a post:

Template Groups

Blue Edge

Have templates in the CRM to be added to groups eg" orders, general, shipping, etc...

Aaron

Merged in a post:

Organize CRM Templates in categories

Myroslav Kapelyukh

It will be really helpful the possibility to organize Customer service's templates in categories