improved
New Feature
Feature Update
Multichannel Helpdesk
Customer Service - Recent updates to improve your workflow! š„³
Your 3Dsellers Customer Service eBay support desk is now packed with new time-saving and management-oriented abilities. š¤
Thank you to everyone who suggested and voted for these features!
Here are a few big updates we've implemented over the past few weeks to improve your eBay workflow:
Order Details in conversations
- More Buyer Information
(& ticket numbers)- Click to copy buyer's address
- Detailed order and transaction information
(and ability to link and unlink orders!)- Internal note for buyer
(appears on every ticket with the buyer)- View buyer's other tickets
Conversations
- Add notes to conversations and tag your teammates
- Tag ticket inside conversation
- Mark as read and unread
(for eBay and 3Dsellers)- Mark ticket as starred
- Countdown TImer
(helps keep your response times acceptable to customers and eBay)- Undo send
Auto Responder
- Only send for new conversations only
Rules
- Create rules
to automatically organize and assign incoming tickets. --
3Dsellers is an all-in-one eBay selling manager for eBay US, UK, AU, and all other eBay marketplaces. Our software allows your business to market, manage, and automate your eBay business like no other platform.