Roadmap
Changelog
Customer Service - Recent updates to improve your workflow! šŸ„³
new
improved
New Feature
Feature Update
Customer Service
Your 3Dsellers Customer Service support desk is now packed with new time saving and management oriented abilities. šŸ¤—
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Thank you to everyone who suggested and voted for these features!
Here are a few big updates we've implemented over the past few weeks to improve your workflow:
Order Details in conversations
- More Buyer Information
(& ticket numbers)
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- Click to copy buyer's address
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- Detailed order and transaction information
(and ability to link and unlink orders!)
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- Internal note for buyer
(appears on every ticket with the buyer)
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- View buyer's other tickets
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Conversations
- Add notes to conversations and tag your teammates
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- Tag ticket inside conversation
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- Mark as read and unread
(for eBay and 3Dsellers)
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- Mark ticket as starred
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- Countdown TImer
(helps keep your response times acceptable to customers and eBay)
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- Undo send
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Auto Responder
- Only send for new conversations only
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Rules
- Create rules
to automatically organize and assign incoming tickets.
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